Service Information

Welcome to the Manville Water Supply Corporation Community.  We look forward to serving your water needs.

Manville Water Supply Corporation is your drinking water supplier only!

It is your responsibility to make sure you set up wastewater service with the provider in your area. Manville WSC, at the request of the wastewater provider, will discontinue your water service for non-payment of wastewater service until charges are satisfied. Consult your wastewater provider for details.

New Meter Service

  1. Contact our office with your property address so that we may locate your property and verify that it is in the Manville CCN service area.
  2. You will be required to complete and submit a service application. All fees will need to paid when application is submitted. This application can be processed by mail and the fees paid by phone with a E-check or credit card; or, the application can be processed by fax or email with the appropriate fees paid by credit card or E-check by telephone. 
  3. If your property is located in a non-developed area,  a site evaluation will need to be conducted to determine if there is an existing water line and sufficient capacity to serve the property. A site evaluation application must be completed, and $150.00 fee paid. If there is not an existing water line, measurements will be taken, and a cost estimate will be provided to you for extending the water line to your property. This cost estimate will need to be signed by you and returned to our office with the appropriate fees, prior to the commencement of the work. Submit any questions for this type of service to Manville’s development department at development@manvillewsc.org.
  4.  Once the water line extension or road bore is completed you will be referred to our customer service department to apply for service and pay appropriate meter fees.

Inspections

The Texas Commission on Environmental Quality (TCEQ) regulations require an inspection of the water meter once it has been installed to ensure that proper practices have been followed.

Service Intervals

The amount of time required to establish new service is dependent on many factors. Once you have paid the appropriate fees and your application has been processed, we will provide you with a time frame for the new installation of service. The reason for this variation can be contributed to many things, for example, if a new meter is to be set in a rural area, road bore or other construction may be required, and therefore, a specific interval would have to be established accordingly.

Shorter, more standard time frames are available for new service within an urban area or at a residence or place of business where the meter is already set. These time frames will be provided to you at the time of your application.

Membership Deposit

A membership deposit in the amount of $100.00 is collected at the time of your application for new service. The membership deposit is held by Manville Water Supply Corporation until the property is sold. At that time, the membership deposit is applied to your final bill and any remaining credit balance is refunded by check and sent to your new mailing address.

You can visit our office located at 13805 South SH 95 in Coupland, TX between the hours of 9:00 am and 3:00 pm, Monday through Friday. (Currently our lobby is closed to walk-in traffic)

Established Service -Membership Deposit & Reset Fee

A membership deposit in the amount of $100.00 is collected at the time of your application for service and a reset fee of $60.00 that is non-refundable. The membership deposit is held by Manville Water Supply Corporation until the property is sold. At that time, the membership deposit is applied to your final bill and any remaining credit balance is refunded by check and sent to your new mailing address.

Tenant/ Renter Service:

Property Owner: Please contact our office at (512) 856-2488 for a tenant authorization form. This form must be on file in order for Manville Water Supply to place the account into the renter’s name.

Tenant/Renter: No action is necessary

If your water meter is locked due to non-payment of your monthly water bill, there is a $60.00 fee to get the meter unlocked, in addition to payment of all charges billed. This fee covers labor and transportation costs to lock and unlock the meter. Also, if there is a lapse in continuous service, the meter can be locked at your request. For example, if you relocate to another area temporarily you might want to consider having the meter locked and then unlocked upon your return and pay the reconnect fee.

You may send your completed application via fax to (512) 856-2029, via mail to P.O. Box 248 Coupland, TX 78615, or e-mail: customerservice@manvillewsc.org

Adobe Reader is needed to view these documents. Download it free.

MWSC is an equal opportunity provider and employer.

Relevant Documents